Return Policy for Luna's Mystic Emporium:

At Luna's Mystic Emporium, we want you to be completely satisfied with your purchase. If you are not happy with your product for any reason, we're here to help.

If you have any questions about our return policy or need assistance with a return, please do not hesitate to contact our customer support team. We're here to help!

 

 

• 1. Return Eligibility:

  • Unused and unopened products may be returned within 30 days of the delivery date for a full refund.

  • Products must be in their original packaging and in the same condition as when you received them.

  1. Return Process:

  • To initiate a return, please contact our customer support team at customerservice@lunas-mystic-emporium.com to request a Return Merchandise Authorization (RMA) number.

  1. Once you receive the RMA number, securely package the item(s) and include a copy of your original invoice.

  2. Ship the package to the return address provided by our customer support team.

  3. You are responsible for return shipping costs, and we recommend using a trackable shipping method to ensure proper delivery.

  4. Refunds:

  • Refunds will be processed within 14 business days after receiving the returned item(s) at our facility.

  • We will issue a refund to the original payment method used for the purchase.

  • Shipping fees are non-refundable unless the return is due to a defect or error on our part.

  1. Exchanges:

  • If you would like to exchange your product for a different item, please return the original item following the return process outlined above.

  • Once we receive the returned item, we will issue a refund, and you can place a new order for the desired item.

  1. Damaged or Defective Products:

  • If you receive a damaged or defective product, please contact our customer support team immediately at customerservice@lunas-mystic-emporium.com.

  • We will provide a prepaid return label for the item and ship a replacement at no additional cost.

  • If you have any questions about our return policy or need assistance with a return, please do not hesitate to contact our customer support team. We're here to help!